Refund Policy
Our policy for refunds is designed to be transparent and fair.
1. Overview
We are committed to customer satisfaction. We offer a 7-day money-back guarantee on all new premium subscription purchases. This policy outlines the conditions under which a refund will be granted.
2. Eligibility for a Refund
To be eligible for a refund, you must submit your request within seven (7) calendar days of your initial subscription purchase. This guarantee applies only to your first subscription and not to renewals or subsequent purchases.
3. How to Request a Refund
To initiate a refund, please send an email to our support team at support@tommodoro.com. You must include the email address associated with your account and a proof of purchase (e.g., your Paddle receipt).
4. Refund Processing
All refunds are processed by our Merchant of Record, Paddle.com. Once your request is approved, the refund will be credited to your original payment method within 5-10 business days. We are not responsible for any delays caused by third-party payment processors.
5. Partial Refunds
In exceptional circumstances, we may consider partial refunds for unused portions of your subscription. This is evaluated on a case-by-case basis and requires approval from our support team. Partial refunds are not guaranteed and are subject to our discretion.
6. Subscription Cancellation
You may cancel your subscription at any time through your account settings or by contacting our support team. Cancellation will take effect at the end of your current billing period. No refunds will be issued for the remaining period of an active subscription after cancellation.
7. Chargeback Policy
If you initiate a chargeback with your bank or credit card company, we reserve the right to dispute the chargeback and may suspend or terminate your account. We encourage you to contact our support team first to resolve any billing issues before pursuing a chargeback.
8. Non-Refundable Circumstances
Refunds will not be issued for requests made after the 7-day period. Additionally, we do not provide refunds for subscription renewals, prorated periods, or for accounts that have violated our Terms of Service.
9. Service Provider Information
This Service is operated by:
Business Name: Tommodoro
Business Type: Individual/Sole Proprietorship
Contact Email: support@tommodoro.com
Refund Inquiries: support@tommodoro.com
10. Contact Us
If you have any questions about our Refund Policy, please contact us at support@tommodoro.com.